Cloud Support Specialist (Azure) - Vice President

Company: SMBC Group
Location: Charlotte
Posted on: January 16, 2026

Job Description:

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges. In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization’s extensive global network. The Group’s operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd. Role Description The Cloud support specialist is responsible for the support of complex Cloud solutions across the Azure Cloud provider. Typical day-to-day workload would focus on overseeing and participating in the support and maintenance of Azure and the application running on it. An ideal candidate will have a strong background in Cloud tech stack, with experience in providing technical expertise to Agile teams. Note: This is a hybrid role, requiring successful candidate to go onsite into our Charlotte office at least 2 days a week. Role Objectives This role is responsible for the support and management of services regarding SMBC Americas Cloud platforms, notably Azure, across all SMBC/Group Company entities in the Americas and EMEA Division. In addition, this role blends hands-on Microsoft Azure support specialist and team mentorship. As well as supporting Java based applications. Support and implement scalable, secure, and highly available Azure Cloud architectures for Java enterprise applications. Provide technical leadership and guidance to support the delivery of Cloud resources Collaborate with cross-functional teams to drive cloud adoption, automation, and operational excellence. Ensure disaster recovery and business continuity planning are embedded in infrastructure designs. Maintain and update cloud documentation, diagrams, design specifications, runbooks and SOPs for supported services. Collaborate with security teams to enforce Imperva WAF policies, secure authentication flows and manage external user access policies. Delivery of Cloud infrastructure for partner solutions. Creation and support of automation and infrastructure as code solutions for resource creation and policy, leveraging PowerShell/Azure DevOps, Ansible and other approved corporate automation and orchestration platforms. Review and asses complex Infrastructure as Code and Pipelines as Code solutions in a highly reusable capacity. Participate in the automated implementation of monitoring systems, for event monitoring, alerting and metrics. Directly interface with development teams across all disciplines, to facilitate a closer relationship for collaborative implementations and knowledge sharing. Ability to support weekend and on-call as needed. Collaborate with development and DevOps teams to ensure smooth CI/CD operations. Set up alerts, dashboards, and diagnostics for proactive issue resolution. Provide training and guidance to junior engineers and cross-functional teams. Qualifications and Skills Proficiency in Cloud services related to one or more Cloud providers including IaaS, PaaS and SaaS. Well-rounded understanding of Azure infrastructure Understanding of Azure application infrastructure design and implementation Proven experience supporting technical projects. Firm understanding of and experience working under Agile concepts. Understanding of infrastructure as code development and iteration in either Terraform/ARM/Bicep/CloudFormation. Strong operational experience and knowledge with Azure services: App Service Plan, Web app, Function Apps, Event Hub, PostgreSQL, APIM. Familiarity with CIAM solutions and external identity management. Strong automation skillset with the ability to identify and create automation workflows. Sound familiarity with orchestration and automation practices at scale, with a heavy emphasis on designing solutions for other teams to consume. PowerShell or other scripting experience, especially with the goal of automation. Experience with monitoring and log aggregation tools such as Azure Monitor, Application Insights, Azure Sentinel and third-party tools (e.g., Logic Monitor). Fundamental understanding of public vs private networking in the Cloud. Understanding of Git merging and branching strategies. Strong understanding/debugging experience when it comes to Java applications, infrastructure, databases, Azure networking, DNS and cloud architecture principles. Understanding of typical SDLC processes, workflow as pertaining to infrastructure. Understanding of CI/CD process using GitHub actions/Azure DevOps. Basic understanding of Atlassian Suite (Jira/Confluence) is a plus. Excellent verbal and written communication skills and ability to articulate requirements, concepts and ideas to business and technology partners. Strong technical ability for diagnosis, triage, troubleshooting and problem analysis with the ability to communicate results to business stakeholders, IT support teams to resolve issues both quickly and effectively. Experience in writing complex SQL queries for data retrieval, manipulation, and analysis. Ability to influence people outside the immediate span of control, negotiate and resolve conflicts, and work with business users, IT partners and vendors. High-Level customer service mindset and commitment to deliver quality results to internal stakeholders in a demanding environment. A strong sense of urgency and accountability with exceptional time management skills. Comfortable in effectively communicating with business end users, technical IT Teams, network partners and vendors. Comfortable in a fast-paced environment with changing priorities and schedules. 7-10 years of experience in Azure Cloud Engineering/Production Support, preferably in the financial services industry. Additional Requirements SMBC’s employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA-registered roles for which in-office attendance for the entire workweek is required. SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law.

Keywords: SMBC Group, Columbia , Cloud Support Specialist (Azure) - Vice President, IT / Software / Systems , Charlotte, South Carolina