Field Service Technician
Company: United Gaming, LLC
Location: Augusta
Posted on: January 15, 2026
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Job Description:
Job Description Job Description Field Service Technician
Position Summary The Field Service Technician is responsible for
the installation, maintenance, troubleshooting, and repair of
gaming equipment at customer locations. This position requires
strong technical skills, attention to detail, and a commitment to
delivering exceptional customer service. The technician will manage
daily service calls efficiently, ensure prompt resolution of
technical issues, and maintain thorough and accurate documentation
of all work performed, parts utilized, and service activities to
support operational excellence. Responsibilities Respond quickly to
service calls and perform repairs, maintenance, and installations
of gaming equipment. Diagnose and resolve technical issues with
gaming machines, systems, and related components. Prioritize daily
calls based on urgency and location to maximize efficiency.
Communicate clearly with dispatch and team members to stay aligned
on schedules and priorities. Record all service activities, parts
used, and equipment updates in the company system. Keep service
vehicles stocked with the right tools and parts for on-the-spot
repairs. Provide excellent on-site support and build strong
relationships with store staff and customers. Follow all safety,
security, and compliance procedures, including handling of cash,
keys, and access cards. Assist with setup and testing of new gaming
machines and related systems. Maintain a clean, organized service
vehicle and always uphold company standards. Qualifications 1–3
years of experience in field service, electronics repair, or a
related technical role preferred. High school diploma or equivalent
required, technical or vocational training a plus. Strong
troubleshooting, problem-solving, and organizational skills.
Ability to read, understand, and follow written and verbal
instructions. Comfortable using computers, mobile devices, and
basic software (Windows, iOS, Android). Must be at least 21 years
of age and able to meet background and drug screening requirements.
Valid driver’s license with a clean driving record. Ability to lift
or move up to 150 lbs. with assistance or proper equipment.
Willingness to drive long distances (150 miles per day) and work in
varied environments including retail, warehouse, and outdoor
settings. Regular use of a company vehicle for field service
duties. Powered by JazzHR 8rXgebQHJY
Keywords: United Gaming, LLC, Columbia , Field Service Technician, IT / Software / Systems , Augusta, South Carolina
