Technical Support Analyst

Company: Collabera
Location: Charlotte
Posted on: May 24, 2025

Job Description:

Domain: Banking/Finance

If you are interested in applying for this job, please make sure you meet the following requirements as listed below.
Job Title: Technical Support Analyst/Business Execution Consultant
Duration: 12 months (Extension or Conversion will be based on performance only)
Location: Charlotte, NC 28262 - Onsite Role
Shift: Mon-Fri (09:00 AM EST to 06:00 PM EST) OR (11 AM EST to 8 PM EST)
Pay rate: ($27-$28) hourly


Note: Looking for Banking OR Financial domain candidates.

Job Responsibilities:

Provide Level I/II technical support to end users via phone, email, and ticketing systems

Respond to and resolve support inquiries related to common PC, software, and basic network issues

Utilize MS Office and internal systems to track, manage, and document support cases

Deliver clear and professional communication, ensuring users understand the issue resolution steps

Adapt to changing support priorities, workloads, and schedules in a fast-paced environment

Collaborate with other teams as needed to escalate and resolve complex issues

Maintain user satisfaction by focusing on quality resolution over call volume metrics



Required Qualifications:
1-3 years of experience in a technical support or call center environment

Proficiency in MS Office and solid PC troubleshooting skills

Broad exposure to technology platforms (Windows, mobile devices, basic networking)

Excellent verbal and written communication skills

Strong customer service orientation with a problem-solving mindset

Ability to adapt and remain flexible in a dynamic support environment

Keywords: Collabera, Columbia , Technical Support Analyst, IT / Software / Systems , Charlotte, South Carolina