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eCommerce Technology Support Specialist

Company: American Outdoor Brands
Location: Columbia
Posted on: August 8, 2022

Job Description:

eCommerce Technology Support SpecialistColumbia, MOPOSITION: We work where we play! Turning pursuit into passion, AOB delivers brands that move you because our success is measured by moments that matter.WHO WE ARE:We are passionate about the activities we pursue to the point that those around us cannot understand. As VISIONARIES, we lay at night under the stars, wondering if there are better views somewhere else, ready to take on the next adventure before the current one is even over. Reflecting from the top of mountains, we are left with pleasant exhaustion after an intense climb, FEARLESSLY planning the next one that will be a little more challenging.We daydream about working the land in preparation for the next hunting season, continually finding ways to improve upon the previous year's results. We transition to RELENTLESSLY chasing that ever-elusive trophy that, even when faced with failure, somehow fuels the following year's daydreams.We set out in pursuit, INQUISITIVE about the weather, geography, and what lies around the next corner or over the next horizon to find the ideal spot. Questioning our judgment, regardless of the day's success, we watch the sun go down, as our vessels head to shore, left believing tomorrow could be better.We go to the range intent on improving our skills, for whatever our favored discipline may be, AMBITIOUS to become the most accurate and precise.Regardless of the activity, the outdoors calls us in COLLABORATION, to share the moments that matter, in a way that delivers satisfaction through failures and success. A never-ending battle between us and our "hobbies" that always leaves us wanting---.We want applicants in pursuit of their passions, yet grounded by an industrious attitude to prevail. Yes, we daydream about the next adventure; however, we execute with the focus of lions stalking their prey. We are fearless with our goals and relentlessly raise the bar. We set our vision on the next opportunity but stay inquisitively, asking, "What could we have done better?" We collaborate, having a value in different perspectives and walks of life, then perform ambitiously to disrupt the market and set the trend.Are you interested in changing the world? If so, join us!Position Overview:Reporting to the Director of eCommerce, the eTechnology Support Specialist will be a key member of the eCommerce and Marketing team. In this role, you will act as key platform support for American Outdoor Brand's Direct-to-Consumer platforms. You will be expected to perform as a platform expert that is capable of stepping in to address any and all business needs or updates, applying technical knowhow and marketing technology to the provided requirements to create, maintain, and improve processes. You will zealously advocate the feature sets of our platforms to business users by providing best-practice use cases and best-in-class functionality, pushing the platform to its very limits. This position requires you to hit the ground running and the ability to work from past experience is critical.Education and Experience:2-4 years of experience implementing and/or maintaining complex eCommerce systems BA in Computer Science, a related field, OR equivalent experience Demonstrated experience with eCommerce and digital marketing solutions Demonstrated experience with SaaS technologies, such as Salesforce Competencies and Skills:Advanced quantitative skills, including expert level skills in Excel, data validation, and reporting analysis. Must possess the ability to work with large sets of data, extract relevant insights, and build a compelling narrative around those insights for a non-technical audienceAdvanced understanding and use of Google Webmaster Tools, Google Search Console, Google AnalyticsSelf-motivated, good organizational skills, detail-oriented, ability to prioritize, multi-task and meet deadlinesExperience with Microsoft SuiteEssential Duties and Responsibilities:Offer technical support for our world class Direct-to-Consumer platform Act as a Direct-to-Consumer platform subject matter expert, support end users, and interpret business requirements Assist in project activities in support of the eTechnology manager to aid in technical implementation of our Direct-to-Consumer platform solutions Analyzing and determining risk and implementing remediation plans to address that risk and escalating to appropriate stakeholders when necessary Manage and foster strong relationships with internal stakeholders, business users, and external partners Act as a liaison between eCommerce and IT stakeholders In collaboration with the eCommerce managers, architect and support continual process improvements to reduce costs, increase revenue and optimize cycle times including working with automation in the following areas: Marketing TechnologySite OperationsCustomer JourneyCRMReportingDefine customized and purpose-driven automation strategies that support eCommerce, Marketing, and Customer Service needs Monitor uptime and functionality Troubleshoot production issues and resolve complex issues across multiple systems Manage integration services of 3rd party software Maintain the CRM and associated integrations Manage support cases with internal and external stakeholders Experience with security and compliance concepts and remediating issues for PCI DSS, SOX, etc. Facilitate penetration testing and related security operations Work safely, and report any safety hazards immediately Maintain good housekeeping in personal area and all commons areas Perform other duties as assignedNOTE: This list presents only the principal duties of the position and is not intended to be comprehensive. The duties and responsibilities listed above may be changed or supplemented at any time in accordance with business needs and conditions. Physical Demands:Regular and predictable attendance is requiredAbility to sit for prolonged periods of time in front of a computerAbility to move about facility periodicallyAbility to lift up to 20 lbs.Visual and hearing acuity10% travelNOTE: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Work Environment and Personal Protective Equipment:General office environmentWarehouse accessOutdoor environment for marketing purposesWithin any of our facilities, employees may be exposed to manufacturing noise, airborne liquid chemicals, fine particulate dust, ambient temperatures, and industrial lighting. Work environment is similar to most manufacturing and distribution operations. May be exposed to excessive noise, temperatures, hazards associated with working around moving machinery, work in confined quarters, exposure to vibrations and shop lighting, continuous exposure to hot temperatures, may be humid, odors, dust, continuous exposure to mechanical hazards, and occasional exposure to chemical hazards.The following Personal Protective Equipment is required:Safety glasses with side shields and hearing protection required when on manufacturing floorThe use of additional personal protective equipment (PPE) may be required when a job task(s) is being completed in or around your assigned department or in another department, this includes safety eyewear, hearing protection, and safety footwear.American Outdoor Brands (and its affiliates) is an equal opportunity employer and considers for employment and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, pregnancy, gender identity, age, national origin, ancestry, veteran status, military service, application for military service, physical or mental disability, genetic information or any other status protected by applicable state or local law. Candidates must possess proper authorization to work in the United States and, where applicable, to possess technical data as defined in the International Traffic In Arms Regulations (ITAR) 22 CFR 120.10. PI186018021

Keywords: American Outdoor Brands, Columbia , eCommerce Technology Support Specialist, IT / Software / Systems , Columbia, South Carolina

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