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Customer Services Support

Company: Siemens
Location: Columbia
Posted on: August 17, 2019

Job Description:

Save Education - High School Diploma or GED Skills - Excel - Organizational Skills - Customer Service Organization: Smart Infrastructure Business Unit: Regional Solutions & Services Americas Requisition Number: ****** Primary Location: United States-South Carolina-Columbia Assignment Category: Full-time regular Experience Level: Entry level Education Required Level: High School Diploma / (GED) Travel Required: No Division Description: The Siemens Building Technologies Division is the North American market leader for safe and secure, energy-efficient and environmentally-friendly buildings and infrastructure. As a technology partner, service provider, and system integrator, Building Technologies has offerings for fire protection; life safety; and security as well as building automation; heating, ventilation, and air conditioning (HVAC); and energy management. Since 1995, Siemens has helped to modernize nearly 7,000 buildings worldwide, including important American landmarks such as World Trade Center Memorial, Times Square Building, Carnegie Hall, Walt Disney World and the Mount Vernon Estate. For more information, please visit: ************************************************************************************** Job Description: Position Overview The Data Services department located in our Columbia SC office has an entry level position open within the Document Management Team. Candidate would work closely with team members and utility providers to ensure timely receipt of customer utility invoices. Person would work to negotiate extensions and penalty avoidances and waivers as necessary. This position does spend a large percentage of time on outbound phone calls, inbound and outbound emails as well as vendor website invoice retrievals. Responsibilities: - Contact utility providers nationwide to obtain missing invoices and negotiate penalty assessments. - Work with the Client Service team to resolve customer issues. - Assist senior members of the team with the research/resolution of exceptional issues. - Maintain updated vendor information in the database. - Offer suggestions to improve the effectiveness and efficiency of each process. - Collect mail from the Post Office and on-site mailboxes. - Sort and Extract Invoices and Non-Invoices - Complete Aging and Duplicate Checks for all paper received invoices. - Scan live and historical invoices to appropriate Data Capture Team. - Ensure electronically received invoices via EMN are submitted to the appropriate Data Capture Team. - File office documents including provider invoices, exception notices, and account histories in an accurate and timely manner. - Participate in the re-evaluation of current processes and offer suggestions to improve the effectiveness and efficiency of each process. - Assist in maintaining Standard Operating Procedures and process flows for activities. - Meet department Key Performance Indicators by completing tasks within set parameters. Required knowledge/Skills, Education, and Experience - Minimum High School Diploma with 1-3 years customer service experience and have managed or processed invoices. - Strong verbal & written communication skills - Able to effectively multi-task - Very strong organizational skills - Able to negotiate with vendors - Research and problem solving - Proficient in Excel is a plus - Qualified Applicants must be legally authorized for employment in the Unites States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States. Preferred Knowledge/Skills, Education, and Experience - Higher education preferred - Previous Siemens experience also preferred

Keywords: Siemens, Columbia , Customer Services Support, Hospitality & Tourism , Columbia, South Carolina

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