Assistant Guest Service Mgr FT
Company: Lowes Foods
Posted on: September 23, 2022
OverviewTo gain the skills, knowledge, and expertise to be
considered a successful Guest Service Manager. To supervise and
ensure that every guest receives the fastest and most pleasant
checkout experience possible through consistent execution and
maintenance of Lowes Foods Guest Service Standards and Policies.
Supervise and perform all functions related to sales related
assets. Assume the duties of the Department Manager in their
absence.Responsibilities1. Maintenance of Guest Service Standardsa.
Ensures that the front porch standards detailed in the No
Noticeable Wait policy are met at all times.b. Works with the Store
Manager and Guest Service Manager to ensure that the schedule is
written to provide the desired level of service within the
established labor guides.c. Trains cashiers to call additional
hosts to the front porch as dictated by guest needs and established
daily call-up list.d. Handles guests and hosts requests, refunds,
loans, pickups, voids, and check approvals promptly, and
professionally.e. Ensures front porch is clean, neat, and clutter
free at all times and that the parking lot is free of debris and
excessive carts.f. Acts as a positive role model for all front and
hosts in speech, manner, dress, hygiene, and integrity.g. Ensures
all unused check lanes are blocked off when not in use.h. Monitors
and enforces all other front porch policies related to Asset
Protection and Shrink Control.2. 2. Training and Development of
Front porch Hostsa. Provides training and direction to hosts not
meeting the front porch standards.b. Communicates to the guest
service manager, problem areas and hosts not meeting performance
standards.c. Provides constant on-the-job feedback to front porch
hosts about performance to maintain front porch service level.3. 3.
Sales, Cash and Invoice Accountinga. Prepare weekly cash report and
accompanying documentation.b. Maintain sales related information.c.
Process invoices and transfers as assigned.d. Process beer/wine
payments.4. 4. Cash Related Activitiesa. Prepare bank deposits
according to policy.b. Handle payroll check approval/cashing
according to company policy.c. Ensure that an accurate daily cash
count is completed.d. Process guest needs such as money orders,
stamps, lottery tickets, etc.e. Process returned checks according
to policy.5. 5. Cash Office Securitya. Ensure the security of the
cash office and store funds.b. Maintain accountability standards of
cashier tills.c. Maintain supplies needed for front porch and cash
office.6. 6. Cashier/Guest Service Clerk Performance Reportsa.
Monitor and analyze the Operator Activity Report.b. Perform
surprise cashier till audits, detail tape audits, and accuracy
checks according to policy.7. Perform all other duties as assigned
by management.Qualifications1. Friendly, outgoing personality.2.
Ability to work well with others.3. Ability to lift 25 lbs.
occasionally and 15 lbs. constantly.4. Ability to read and
understand information and direction.5. Knowledge of front porch
operations.6. Ability to supervise people including training and
development.7. Demonstrated ability and willingness to learn
multiple tasks and technical requirements of the job.8. Effective
communication and guest service skills.9. Must be at least 18 years
old.10. Ability to stand for extended periods of time.11.
Demonstrate successful use of math skills.12. Ability to work well
Keywords: Lowes Foods, Columbia , Assistant Guest Service Mgr FT, Hospitality & Tourism , Lexington, South Carolina
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