Customer Service Advocate III (Onsite position)

Company: BlueCross and BlueShield of South Carolina
Location: Cayce
Posted on: June 24, 2022

Job Description:

SummaryProvides prompt, accurate, thorough and courteous responses to all complex customer inquiries. Inquiries are typically non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries.DescriptionOnsite position at 4101 Percival Rd. Columbia SC.Work hours are 11:30 - am - 8:00 pmRequired Education:High School diploma or equivalentRequired Work Experience:Two years customer service or precertification (authorization) experience OR Bachelor's degree in lieu of work experience.Must have prior authorization experience.Preferred Work Experience:Successful completion of BlueStepsExperience de-escalating irate callers/customersExperience navigating TMSCSkills and Abilities: Strong oral and written communication skillsProficient in spelling, punctuation, and grammarStrong organizational, analytical, and customer service skillsAbility to handle high stress situationBasic business math proficiencyAbility to handle confidential or sensitive information with discretionAbility to learn and operate multiple computer systems effectively and efficiently.We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Equal Employment Opportunity StatementBlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.If you need special assistance or an accommodation while seeking employment, please e-mail abilities@bcbssc.com or call 1-800-288-2227, ext. 43172 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.

Keywords: BlueCross and BlueShield of South Carolina, Columbia , Customer Service Advocate III (Onsite position), Hospitality & Tourism , Cayce, South Carolina