Customer Service Advocate III (Onsite position)
Company: BlueCross and BlueShield of South Carolina
Location: Cayce
Posted on: June 24, 2022
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Job Description:
SummaryProvides prompt, accurate, thorough and courteous
responses to all complex customer inquiries. Inquiries are
typically non-routine and require deviation from standard screens,
scripts, and procedures. Performs research as needed to resolve
inquiries.DescriptionOnsite position at 4101 Percival Rd. Columbia
SC.Work hours are 11:30 - am - 8:00 pmRequired Education:High
School diploma or equivalentRequired Work Experience:Two years
customer service or precertification (authorization) experience OR
Bachelor's degree in lieu of work experience.Must have prior
authorization experience.Preferred Work Experience:Successful
completion of BlueStepsExperience de-escalating irate
callers/customersExperience navigating TMSCSkills and Abilities:
Strong oral and written communication skillsProficient in spelling,
punctuation, and grammarStrong organizational, analytical, and
customer service skillsAbility to handle high stress situationBasic
business math proficiencyAbility to handle confidential or
sensitive information with discretionAbility to learn and operate
multiple computer systems effectively and efficiently.We
participate in E-Verify and comply with the Pay Transparency
Nondiscrimination Provision. We are an Equal Opportunity Employer.
Equal Employment Opportunity StatementBlueCross BlueShield of South
Carolina and our subsidiary companies maintain a continuing policy
of nondiscrimination in employment to promote employment
opportunities for persons regardless of age, race, color, national
origin, sex, religion, veteran status, disability, weight, sexual
orientation, gender identity, genetic information or any other
legally protected status. Additionally, as a federal contractor,
the company maintains Affirmative Action programs to promote
employment opportunities for minorities, females, disabled
individuals and veterans. It is our policy to provide equal
opportunities in all phases of the employment process and to comply
with applicable federal, state and local laws and regulations.We
are committed to working with and providing reasonable
accommodations to individuals with physical and mental
disabilities.If you need special assistance or an accommodation
while seeking employment, please e-mail abilities@bcbssc.com or
call 1-800-288-2227, ext. 43172 with the nature of your request. We
will make a determination regarding your request for reasonable
accommodation on a case-by-case basis.
Keywords: BlueCross and BlueShield of South Carolina, Columbia , Customer Service Advocate III (Onsite position), Hospitality & Tourism , Cayce, South Carolina
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