Senior Customer Service Associate

Company: RemX
Location: Lugoff
Posted on: May 16, 2022

Job Description:

Senior Customer Experience Associate -needed for expanding international manufacturing -company. This company offers stability, advancement opportunities, excellent compensation package, and a tenured team. -
TYPE: -Direct Hire- -Hybrid- will travel to the office once a month for in office meetings.
SENIOR CUSTOMER EXPERIENCE ASSOCIATE DUTIES WILL INCLUDE:

• 
  
• Provide world class customer service to customers
  
• Will communicate with customers on product availability, delivery status, pricing and product specifications
  
• Resolve incoming customer inquiries in a timely manner
  
• Adhere to pricing policies and negotiated rate agreements
  
• Secure 3rd party quotes as needed
  
• Arrange for alternate shipping methods as needed
  
• Implement process improvements to increase customer satisfaction - - - - - - - - - -
  
  - HOW YOU ARE QUALIFIED FOR THE SENIOR CUSTOMER EXPERIENCE ASSOCIATE:
  
  • 
    
  • Bachelor Degree in Business or related field preferred
    
  • 2-3 years of customer service experience or a combination of education & experience - - - - -
    
  • MS Office Suite, presentation & graphics,
    
  • Salesforce CRM
    
  • Must be highly motivated
    
  • Have a strong sense of urgency - - - -
    

Keywords: RemX, Columbia , Senior Customer Service Associate, Hospitality & Tourism , Lugoff, South Carolina