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Senior Customer Service Associate

Company: RemX
Location: Lugoff
Posted on: May 16, 2022

Job Description:

Senior Customer Experience Associate -needed for expanding international manufacturing -company. This company offers stability, advancement opportunities, excellent compensation package, and a tenured team. -
TYPE: -Direct Hire- -Hybrid- will travel to the office once a month for in office meetings.
SENIOR CUSTOMER EXPERIENCE ASSOCIATE DUTIES WILL INCLUDE:


  • Provide world class customer service to customers
  • Will communicate with customers on product availability, delivery status, pricing and product specifications
  • Resolve incoming customer inquiries in a timely manner
  • Adhere to pricing policies and negotiated rate agreements
  • Secure 3rd party quotes as needed
  • Arrange for alternate shipping methods as needed
  • Implement process improvements to increase customer satisfaction - - - - - - - - - -

    - HOW YOU ARE QUALIFIED FOR THE SENIOR CUSTOMER EXPERIENCE ASSOCIATE:

    • Bachelor Degree in Business or related field preferred
    • 2-3 years of customer service experience or a combination of education & experience - - - - -
    • MS Office Suite, presentation & graphics,
    • Salesforce CRM
    • Must be highly motivated
    • Have a strong sense of urgency - - - -

Keywords: RemX, Columbia , Senior Customer Service Associate, Hospitality & Tourism , Lugoff, South Carolina

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