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Customer Service Representative

Company: FCS Financial
Location: Columbia
Posted on: January 16, 2022

Job Description:

Description/Job SummaryAt FCS Financial, part of the nationwide Farm Credit System, we are looking for a Customer Service Representative -to join our Team! - FCS Financial is a member of the largest agriculture lending cooperative in the United States today. - At FCS, we seek individuals who share passion for agriculture, rural living and helping people achieve their goals and dreams! - We are looking for a friendly, confident, customer focused, pro-active, organized, and precise individual that enjoys working with our customers! - This Customer Service Representative -position provides front-line customer service and -office operations within our Columbia Branch.Office Location: Columbia, MOThis postion is open until filled. - -Department: - Marketplace Services - - -Reports To: -Customer Service Team Leader - Traditional/PT FarmerSupervises: - NoneThis position is classified as Non-Exempt under the Fair Labor Standards Act.Responsibilities/DutiesCustomer ServiceAnswers the phones and assists walk in customers by assessing and interpreting customer needs.Responds to customer request and /or identifies staff member who should respond to customer request.Accepts, identifies and processes - loan payments and provides receipts to customersProvide various other services which may include loan and funds held advances, payoff documentation, ordering drafts and notary servicesLoan CoordinationMonitors - insurance documentation to ensure requirements are metFollows up on missing or incomplete documentation (i.e. earnings information / financial information & etc.)Releases liens and return paid notesCompletes lien searchesMaintains electronic filesAccount MaintenanceApplies standard processes, policies and procedures to determine actions on various account maintenance activities, which may include:Posting receipts and disbursements dailyMonitoring daily, monthly - and year end reports to identify and resolve discrepanciesProcessing incoming and outgoing electronic transfersMaking initial customer contact on early delinquent paymentsCorrecting customer account payment or disbursement entriesOffice - DutiesContacts service providers for office equipment maintenance and document shreddingOrders office suppliesSchedules and sets up for meetings and eventsAuthorizes invoices for office expensesHandles internal and external mailOther duties as assigned to meet the needs of the organization.Required SkillsMinimum QualificationsHigh School diplomaOr an equivalent combination of education and experience sufficient to perform the essential functions of the jobRequired Knowledge and SkillsWorking knowledge of the operation of a multi-line phone systemOral and written communication skills, sufficient to exchange information effectively with peers, supervisor and customersSkill in listening and conveying awareness of a customer's problem or issue to find resolutionSkill in performing a variety of duties, often changing from one task to another of a different natureSkill in organizing material and information in a systematic way to optimize efficiencySkill in recognizing and maintaining confidential informationSkill in utilizing Word, Excel and Outlook to increase efficiency and/or effectiveness.Responsible to appropriately protect the confidentiality, security, and integrity of the Association's systems and data and clients' data

Keywords: FCS Financial, Columbia , Customer Service Representative, Hospitality & Tourism , Columbia, South Carolina

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