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Customer Service - Lead Intake

Company: Simple Home Exits, LLC
Location: Columbia
Posted on: February 15, 2020

Job Description:

Are you an optimistic, persuasive person who enjoys social interaction and influencing people?

Are you a self-disciplined person who thrives on completing your work with strong attention to detail and follow-through?

Are you looking for an opportunity where you can work for a rapidly growing company where you can make an immediate impact?--If so, we are looking for you!

The purpose of this role is to manage all incoming leads to ensure each client is given the best chance to be helped and the company is maximizing the potential of all of our leads. We are looking for someone who can easily navigate shifting priorities, deadlines, and goals.--Someone who responds positively to unpredictable situations remains flexible with others and uses their persuasive "selling" communication style to screen incoming leads for our sales team.--

The ability to build rapport and empathize/sympathize--with leads is crucial. This person must be professional, polite, energetic, and explain to potential sellers that we can provide a solution for their needs, whatever that may be.----

What will your work environment be like?--Well, that's very important.--Your future team members love to utilize technology.--We're driven.--We actually enjoy working together.--We all love a good challenge.--Some of us crack lame jokes; others of us laugh at those lame jokes.--Laughing at those lame jokes is not a requirement for success here, but, really, you probably won't be able to help yourself.----

--- Answering client calls throughout the day
--- Rapidly responds to online lead sources (CRM, email, Facebook Messages, etc.)
--- Follow up with existing leads
--- Schedule appointments for Sales Team on team calendar
--- Documenting all interactions within the company CRM
--- Collaborate with the Admin and Sales Team
--- Create a warm hand-off for the Sales Team to connect with viable leads
--- Conduct quality assurance follow-up calls/surveys with leads
--- Preparing marketing lists for use
--- Occasional cold calling
--- Assist the office manager with administrative tasks as needed
--- Other "infinity" tasks as assigned
--- We are a small, well-funded startup. At times, you may be asked to fulfill the duties of other roles that are still being developed

Skills and Abilities:
--- Quickly build rapport over the phone with a friendly and disarming conversational voice
--- Display confidence in our company and process while being able to project that confidence over the phone
--- Control and direct the conversation to gather necessary information
--- Demonstrate the skill to learn as much as possible about the situation to put us in the best position to help the seller and acquire the property
--- Don't give up; pursue every lead until it is won or exhausted
--- One must have a burning desire to succeed. This desire typically allows for those who will own their position and not need prompting to fulfill his/her job description or find other ways to contribute. Take initiative; implement ideas that will help this role to be more efficient

Technical Skills:
--- Must be able to learn CRM quickly
--- Experience with SharePoint Online and Office 365 is a plus but not required
--- Must have the general ability to understand technology and utilize it effectively and quickly
--- Must be able to multi-task (talk on the phone while managing the CRM)
--- Must be organized and task-oriented with a STRONG attention to detail


Ability to assess, prioritize and act quickly and with discretion
Work efficiently and in a timely manner on a variety of tasks with minimal supervision
Technologically savvy; able to learn new programs quickly and troubleshoot common issues
--- Excellent written and verbal communication skills
--- Must understand the concepts of ownership and drive as they relate to accountability and productivity
--- Must be self-motivated with a strong desire for personal and professional growth. This desire typically allows for those who will own their position and not need prompting to find things to do. Must not be afraid to take initiative and implement ideas that will help this role be more efficient
--- Associate's or bachelor's degree preferred
--- Bilingual (Spanish-written and verbal) is a bonus but not a condition for employment

Additional Benefit Information:
--- Flexible, paid vacation: one week the first year; two weeks per year thereafter
--- One additional paid vacation day for your birthday
--- Each quarter, an additional eight hours that can be used at once or in segments to redeem for personal time
--- As the company grows, a bonus structure will be put in place
--- Raises and bonuses based on individual and company performance and good standing within the company

About Company:
We are a small, well-funded startup and full-service real estate investment company. We wholesale, flip and hold properties for rentals. We buy houses in any condition from motivated sellers who may decide to sell because of the following: inherited a property, tired landlords, divorced, pre-foreclosures, foreclosures, those sellers who don't want to repair their house themselves or those who do not want to sell via a realtor. ---We provide fast, friendly solutions for those who want to sell their homes as-is for cash or wish to sell on the retail market with a real estate agent. We enjoy helping people, and we are committed to the success of our team members!

We are problem-solvers!

Find out more from our website:

Keywords: Simple Home Exits, LLC, Columbia , Customer Service - Lead Intake, Hospitality & Tourism , Columbia, South Carolina

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