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Customer Services Representative

Company: Shelter Insurance
Location: Columbia
Posted on: January 16, 2020

Job Description:

Location: Columbia, MO - Home Office
A company built to serve you. It's your career, Shelter it! Career. Family. Security. If these words fit into your job search, then look no more. Shelter Insurance is a leader in the insurance industry and we are looking for you! We believe in careers at Shelter! With competitive salaries, great benefits, and growth potential, this is the opportunity for you!
We are currently seeking ambitious, confident, self-assured, customer service representatives at our Columbia, MO call center for our upcoming training beginning February 10, 2020. This is a critical position, being the first point of contact for our customers.

Your typical day will look like this:

  • Handling incoming calls from policyholders, claimants, and other consumer contacts
  • Reporting of policyholder claims, processing premium payments, providing insurance
    quote and processing policy changes, assisting with customer website support, and
    answering general inquiries
  • Identifying opportunities to improve the customer service experience, processes, and
    communication as needed

    Our ideal candidate will have:
  • Ability to acquire and maintain Property and Casualty (P&C) Producer's license in Shelter's
    operating territory
  • Excellent listening, communication, and organizational skills as well as strong computer
    skills
  • Ability to multi-task in a fast paced environment while demonstrating problem-solving
    skills
  • Ability to take the lead and guide our customers to a resolution
  • Ability to keep an eye on details while using good judgement
  • Flexibility to handle frequent changes and updates to business processes
  • Demonstrated timely, consistent job attendance history
  • Desire to continually grow professionally
  • Flexible availability that will include some
    nights, weekends, and holidays
  • Due to duties and responsibilities of this position, a criminal background check may be
    run on final candidates.

    Starting salary: $15.60/per hour

    #CB# If interested, please apply by:01/13/2020

Keywords: Shelter Insurance, Columbia , Customer Services Representative, Hospitality & Tourism , Columbia, South Carolina

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