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Customer Service Advocate I

Company: BlueCross BlueShield of South Carolina
Location: Columbia
Posted on: December 4, 2019

Job Description:

Education - High School Diploma or GED Skills - Communication Skills - Organizational Skills - Customer Service Summary Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Performs research as needed to resolve inquiries. Description - 65% Ensures effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries. Accurately documents inquiries. - 15% Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, researches and/or assists with priority inquiries and special projects as required by management. - 10% Provides feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed. - 5% Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards. - 5% Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments. Required Education: High school diploma or equivalent Required Work Experience: One year of customer service experience in a health insurance environment OR One year of experience in a high volume call center. Required Skills and Abilities: Excellent verbal and written communication skills Strong human relations and organizational skills Ability to handle high stress situations Good judgment skills Strong customer service skills Ability to learn and operate multiple computer systems effectively and efficiently We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Equal Employment Opportunity Statement BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. itionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations. We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail ******************** or call 1-************, ext. 43172 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.

Keywords: BlueCross BlueShield of South Carolina, Columbia , Customer Service Advocate I, Hospitality & Tourism , Columbia, South Carolina

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