MANAGER, QUALITY ASSURANCE
Company: Crown Cork & Seal USA, Inc.
Location: Spartanburg
Posted on: May 5, 2025
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Job Description:
About Crown
CROWN Cork & Seal USA, Inc., a wholly owned company of Crown
Holdings, Inc. is a global leader in the design, manufacture, and
sale of packaging products for consumer goods. At Crown, we are
passionate about helping our customers build their brands and
connect with consumers around the world. - We do this by delivering
innovative packaging that offers significant value for brand
owners, retailers, and consumers alike. With operations in 39
countries employing approximately 23,000 people and net sales of
approximately $12 billion, we are uniquely positioned to bring best
practices in quality and manufacturing to our customers to drive
their businesses locally and globally. - Sustaining a leadership
position requires us to build a team of highly talented, dedicated,
and driven individuals. -
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Division overview:
Crown's C.A.P.P. Division helps global brands become leaders in
their market segments with high quality metal aerosol packaging. We
merge our unique decorating capabilities with the latest aerosol
technologies to create packaging that not only meets rigorous
industry requirements but most importantly, the everyday needs and
expectations of consumers worldwide. Here is your chance to join
our team.
Location: Spartanburg, SC
Position Overview:
The Quality Assurance Manager ensures consistent quality of
production by developing and enforcing good manufacturing practice
(GMP) systems; validating processes; providing good customer
relations documentation and managing staff. The Quality Assurance
Manager ensures that all external and internal requirements are met
before products reach our customers, inspecting procedures, outputs
and identifying mistakes or non-conformity issues.
An excellent Quality Assurance Manager has eyes for detail and
solid experience in quality control. The ideal candidate is a
reliable and competent professional. The goal is to assure the high
quality of our operations and services aiming to the long-term
success of our business.
JOB REQUIREMENTS
The successful candidate's skill requirements will include but not
be limited to the following:
Proven experience as a quality assurance manager or relevant
role.
Thorough knowledge of methodologies of quality assurance and
standards.
Excellent numerical skills and understanding of data
analysis/statistical methods.
Outstanding communication skills (oral and written)
Excellent organizational and leadership abilities; attention to
detail and a results driven approach.
Bachelor's degree.
Minimum five (5) years hands-on experience in a manufacturing
environment with proven Quality Management
System oversight capability.
Experience supervising subordinates is highly preferred.
Proficient in MS Office.
Excellent grasp and understanding of GFSI (SQF) scheme, SPC
(Statistical Process Control). Six-Sigma, Lean
Basic understanding of HACCP and GMPs.
Manufacturing or strong ISO background is a plus.
Must have a desire to achieve excellence in customer satisfaction,
process and product quality and reliability.
Dependable, reliable and trustworthy
Reporting directly to the Plant Manager, the Quality Assurance
Manager responsibilities would include, but not be limited to, the
following: - - -
Accomplish department human resource objectives by recruiting,
selecting, orienting, training, assigning, scheduling, coaching,
counseling, and disciplining employees; communicating job
expectations; planning, monitoring, appraising, and reviewing job
contributions; planning and reviewing compensation actions;
enforcing policies and procedures
Work with external customers by having a strong customer service
presence and delivery
Achieve quality assurance operational objectives by contributing
information and analysis to strategic plans and reviews; preparing
and completing action plans; implementing production, productivity,
quality, and customer-service standards; identifying and resolving
problems; completing audits; determining system improvements;
implementing change
Develop quality assurance plans by conducting hazard analyses;
identifying critical control points and preventive measures;
establishing critical limits, monitoring procedures, corrective
actions, and verification procedures, monitoring inventories
Validate quality processes by establishing product specifications
and quality attributes; measuring production; documenting evidence;
determining operational and performance qualification; writing and
updating quality assurance procedures
Maintain and improve product quality by completing product,
company, system, compliance, and surveillance audits; investigating
customer complaints; collaborating with other members of management
to develop new product and engineering designs, and manufacturing
and training methods
Prepare quality documentation and reports by collecting, analyzing
and summarizing information and trends including failed processes,
stability studies, recalls, corrective actions, and
re-validations
Update job knowledge by studying trends and developments in quality
management; participating in educational opportunities; reading
professional publications; maintaining personal networks;
participating in professional organizations
Enhance department and organization reputation by accepting
ownership for accomplishing new and different requests and
exploring opportunities to add value to job accomplishments
Perform other job-related duties as required or assigned
Qualifications:
In addition to the specific responsibilities listed above, the
ideal candidate will possess the following:
Minimum Requirements
Bachelor's degree preferably in Quality or Project Management
Five-to-seven-years of experience in a high-speed manufacturing
environment
Minimum five (5) years of hands-on experience in a manufacturing
environment with proven Quality Management System oversight
capability
At least three years of proven supervisory experience
Must have a desire for achieving excellence in customer
satisfaction, process and product quality and reliability
Excellent grasp and understanding of SPC (Statistical Process
Control). Six-Sigma, Lean Manufacturing
Approximately 10% overnight travel
Preferred Requirements
Packaging industry experience
ISO background
Competencies
Effective written, verbal and interpersonal skills. Ability to
communicate with all levels of plant personnel and company
management
Strong administrative, organizational and supervisory skills
A thorough understanding of Product Development concepts, material
properties, and finished product requirements
A thorough working knowledge of external customer requirements,
processes, and expectations
Able to professionally interact with customers whether
face-to-face, verbal via telephone or written communication via
emails or formal correspondence
A thorough understanding of common quality and problem-solving
tools including Statistical analysis, Pareto charts, Gauge R&R,
PFMEA, Process Capability, and Histograms
A thorough understanding of Continuous Improvement and Lean Six
Sigma principles
A thorough understanding of equipment
engineering/installation/modification concepts
Strong knowledge of investigations, problem solving and corrective
action implementation
Ability to lead and manage all aspects of quality control
process
A thorough working knowledge of the processes involved in
manufacturing beverage cans
Must have process improvement and strategic planning skills
Ability to be observant and analytical, strong focus and attention
to detail, thoroughness and dealing with complexity
Good personal interactive skills are essential for training,
coaching and leading plant hourly and management teams in the
Quality Management realm
Ability to interface with corporate engineering and customers,
concerning quality and process capability.
Analytical skills must be highly developed with an ability to
objectively evaluate data and perform statistical analysis.
Excellent technical writing skills required to provide reports to
create, maintain and update numerous written documents outlining
and detailing all planned goals, protocols, procedures, processes,
solutions and results related to implementation and monitoring of
quality assurance measures. - -
Complete multiple projects with deadlines while performing
regularly assigned duties.
Ability to work independently or with a team.
Strong problem-solving skills through an individual and/or
collaborative approach.
Must be able to look at new solutions and "think outside the
box."
Effective leadership skills such as conflict resolution,
communication, decision making, etc.
Demonstrated employee relations skills and the ability to motivate
people.
Excellent time management and project maintenance skills as well as
the ability to multi-task.
Excellent oral and written communication skills. -
Experience with computer software and working knowledge of various
-computer programs (Excel, Word, Access, Minitab, KMS, SAP, ETQ,
etc.)
Physical Requirements
While performing the duties of this job, the associate is regularly
required to sit, stand, walk, use hands, reach with hands and arms,
and may be required to balance, stoop, kneel, crouch, or crawl
-
The associate may lift and/or move up to 10 pounds
Specific vision abilities required by this job include close
vision, distance vision, color vision and ability to adjust
focus
Working Conditions
Generally works in a plant environment but will be required to
perform some job duties inside a typical office setting
While performing the duties of this job, the associate may be
exposed to moving mechanical parts and vehicular traffic -
The associate may be exposed to a wide range of temperatures
The noise level is frequently loud
Possible Equivalent Military Titles
Transportation Maintenance Manager; Submarine Maintenance Manager;
Management Analyst and Planner; Purchasing and Contracting Manager;
Electrical Engineer; Electronics Engineer; Life Scientist; Marine
Engineer; Nuclear Engineer; Physical Scientist
*Reasonable accommodations may be made to enable individuals with
disabilities to perform essential functions.
Benefits:
Crown offers competitive pay, comprehensive benefits including free
company paid health insurance for employees as well as company
matched 401(k).
Keywords: Crown Cork & Seal USA, Inc., Columbia , MANAGER, QUALITY ASSURANCE, Executive , Spartanburg, South Carolina
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