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Field Technical Manager

Company: Honda North America
Location: Timmonsville
Posted on: March 17, 2023

Job Description:

American Honda Motor Co Description Field Service Tech Rep

Location: Remote - based out of South Carolina

Workstyle: Travel up to 100%

What Makes a Honda, is Who makes a Honda

Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals.

At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company which serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint."

We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.

If your goals and values align with Honda's, we want you to join our team to Bring the Future!

About this Position:

The Field Service Tech Rep supports the Powersports dealer network to establish Honda brand value, customer, and dealer satisfaction. Maintain and promote customer retention and repurchase of Honda Powersports products by providing product problem resolution using Techline and Customer Relation information for fast resolution and reporting.

This position reports to the Quality Center located at the American Honda Manufacturing Facility in Timmonsville SC. Requires as much as 50% to 75% travel, long distance driving (+50,000 mile/year) and overnight hotel stays. These positions will be based either from Q Center or from associates home depending on assignment. Visiting and working in Honda dealerships of varying volume, status and working conditions; both exclusive Honda and multi-line dealerships. Requires customer relations skills to meet in person and talk with customers (in person and over the phone). Ability to motivate and coach dealership personnel to improve customer experience. Extensive computer work and cell phone time to stay in communication with AHM staff and dealership staff.

Responsibilities include:

Provide in person technical support to protect the customer, dealers, Honda brand Image and reduce lemon law risks.
Resolve product and customer issues working with Customer Service and Tech Line teams, and Business RSMs/DSMs.
Provide timely reporting of product issue resolutions to SED teams.
Administer customer goodwill and manage warranty claim authorization/processing.
Sense product quality at the spot and report issues to product quality support teams.
Provide manpower as needed for warehouse projects and other events when requested.
Support the development of Techline and other associates with the understanding of dealership operations and customer expectations.

Who we are seeking:

Required Work Experience:

3 years minimum Powersports dealership experience (service operations and/or management required).
Extensive experience in the repair and servicing of Powersports products.

Required Education:

High school graduate, Votech, trade school, and/or OE powersports mechanics technical training.
Bachelor's degree in business management desired.

Desired skills:

Strong technical troubleshooting skills and the ability to operate powersports.
Strong understanding of dealership business operations.
Effective communication and interpersonal skills.
Basic PC skills including MS Office programs.

Additional Position Factors:

Workstyle: Remote
Travel: 100%

At Honda, you will play a key role in our journey to become a company that society wants to exist now, and in the future. Your endless curiosity will drive innovation and your courageous spirit will challenge the status quo. We believe having a workforce made up of diverse thinkers and innovators makes us a better Honda. Respect for each other and respect for diversity each and every day drives our associates to contribute at the highest level and work effectively in a team environment. We make the dream of mobility a reality with our innovative and high-quality products. Together, we Bring the Future to our customers, associates, and communities. We are Honda!

What differentiates Honda and make us an employer of choice?

Total Rewards:

Competitive Base Salary
Annual Bonus
Industry leading Benefit Plans (Medical, Dental, Vision, Rx)
Paid time off, including vacation, paid holidays, sick time, personal days
401K Plan with company match + additional contribution
Relocation assistance (if eligible)

Career Growth:

Advancement opportunities
Career mobility
Education reimbursement for continued learning
Training and Development programs

Additional Offerings:

Well-being program
Community service and engagement programs
Product programs
Free drinks onsite

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

Keywords: Honda North America, Columbia , Field Technical Manager, Executive , Timmonsville, South Carolina

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