Operations Manager - Asst. General Manager
Company: Raising Cane's
Location: Columbia
Posted on: March 16, 2023
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Job Description:
Overview:
Starting from $50,000 annually plus monthly training incentive of
$750*
*Pay is based on location, experience, and qualifications etc.
*Monthly incentives after training vary and are based on restaurant
profitability
GENERAL SUMMARY:
The Operations Manager -He/she has the primary responsibility of
supporting the General Manager in day to day operations of the
restaurant; conveying the Cane's culture to his/her Crewmembers and
Customers; as well be a creative team player who likes to work
hard, have fun, and show sincere dedication to Raising Cane's.
He/she will be responsible for upholding Raising Cane's standards
for the Crewmember and Customers experiences. He/she will
responsible for leading shifts as well as providing support in
financial management, restaurant maintenance and company
initiatives.
Benefits offered for all Full-time Restaurant Managers:
Medical, Dental, Vision & Pharmacy Benefits
Dependent Care & Healthcare Flexible Spending Account
Pet Insurance
401(k) With Employer Match (age 21 & older)
Tuition Reimbursement Program
Basic Life, AD&D & Supplemental Life Insurance
Short-term & Long-term Disability
Crewmember Assistance Program
Perks & Rewards for all Restaurant Managers:
Competitive pay + monthly bonus for all levels of Management!
Paid Time Off & Sick time
8 paid Holidays a year
Early closure for company events
Casual Work Attire
Perkspot Employee Discount Program
Responsibilities:
KEY RESPONSIBILITIES AND AREAS OF FOCUS :
Operations Management- Lead "What We Do" on each shift; at Raising
Cane's "What we do" is serve the Perfect box, Fast, Friendly, Clean
& Have Fun! Promote open communication between all levels of Crew
in the restaurant including: Shift Managers, Shift Captains,
Trainers and Crewmembers; lead the Cane's Love program in the
restaurant which is how Raising Cane's Respects, Recognizes and
Rewards our Crewmembers; assess areas of opportunity and recommend
solutions or develop plans to address restaurant or Crewmember
issues; align Shift Manager performance and Restaurant performance
with company standards; proactively manage operation of the
restaurant to include planning/forecasting of weekly sales, labor
and COGs; maintains restaurant cleanliness; identifies maintenance
problems and communicates problems to General Manager and
Facilities Department; leads monthly inventory counts and ensures
weekly vendor orders are made and properly received; lead
achievement of all performance metrics
Business Management- Support the General Manager in managing food
and labor costs to increase Restaurant profitability; lead
restaurant to achieve financial goals set by the Operations
Leadership Team; identify issues that need addressed , develop a
plan to resolve issue and present findings/ suggestions to the
General Manager; lead the monitoring of spending on all costs to
include: contract services, repair and maintenance as well as
supply costs; write successful Crewmember and Shift Manager
schedules that set restaurant up for success and adequate sales
volume trends; support General Manager in writing of the business
plan for the restaurant. Maintains open communication with General
Manager, Operations Advisor and the Restaurant Support Office
Crewmembers
People Management- Use company approved selective hiring criteria
to maintain a quality Crewmember roster; consults with General
Manager on all hiring decisions; train and develop Shift Managers
and Crewmembers to improve the quality of the restaurant operation;
support the professional development of the Shift Managers and
Crewmembers; draft performance plans for Shift managers and share
information with General Manager; lead follow up on all performance
plans delivered; lead and execute all new Crewmember and Shift
Manager orientations
Project Support- Understand the purpose, intent, rationale,
mechanics, requirements and desired results of all company driven
programs and initiatives; actively collaborate, organize and
support program implementations at the restaurant level; support
General Manager with execution of the restaurants local marketing
plans
Qualifications:
ADDITIONAL REQUIREMENTS:
The intellectual and physical demands described below are
representative of what must be met by Crewmembers to successfully
perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.
Minimum of High School Diploma or equivalent required, some College
preferred
Must be 18 years of age or older
Proficient in a variety of technology systems, especially Microsoft
Office (Word, Excel, Outlook)
On occasion, may be required to lift and carry, push or pull heavy
objects up to fifty pounds; kneel, bend or stoop, ascend or descend
stairs; reach and grasp objects
QUALIFICATIONS:
Ability to lead, motivate, and empower the Cane's Crewmembers
Ability to align Crewmembers with Raising Cane's culture by
balancing hard work and having fun
Ability to manage basic tasks; the restaurant's Crewmembers and
fiscal operations
Takes initiative
Has excellent verbal and written skills
Ability to recognize problems and problem solve
Ability to set goals and convert plans into action
Knowledge of Labor Laws
Knowledge and skills in staffing, scheduling, people and cost
management
New Restaurant opening experience a plus
3 years restaurant or retail management preferred
Keywords: Raising Cane's, Columbia , Operations Manager - Asst. General Manager, Executive , Columbia, South Carolina
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