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Client Account Manager

Company: Universal Research Solutions LLC
Location: Columbia
Posted on: January 13, 2022

Job Description:

Key Responsibilities? Proactively serve assigned accounts to increase customer success through adoption of URS software and related services? Operate as the lead point of contact for any and all matters specific to your customers? Build and maintain strong, long-lasting customer relationships? Grow into a trusted advisor relationship with key customer stakeholders and executives? Ensure the timely and successful delivery of our solutions according to customer needs and objectives ? Effectively resolve ad-hoc customer issues as needed? Stay current with system information, changes and updates and educate customers on URS products? Work with the Sales and Implementation team to effectively on-board customers? Develop strong technical champions within existing and prospective customers? Understand and adopt Account Management best practices? Responsible for assisting with the development and delivery of product demonstrations? Perform other duties and responsibilities as required to fulfill job function, or as assignedSkills and Requirements? 1-3 years of experience in technical account management or other relevant experience? Bachelor's Degree preferred? Ability to host and present effective online webinar demonstrations and meetings in a professional and positive manner? Excellent verbal and written communications skills and ability to facilitate productive discussions with clients and staff as well as taking and distributing meeting minutes with clients? Proven ability to manage multiple projects at a time while paying strict attention to detail? Excellent listening and presentation skills? The ability to prioritize while providing superior service and follow-through? Clearly articulate technology and product positioning to both business and end users? This position may require some travel PI157221348

Keywords: Universal Research Solutions LLC, Columbia , Client Account Manager, Executive , Columbia, South Carolina

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