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General Manager

Company: RATP Dev
Location: Columbia
Posted on: January 9, 2021

Job Description:

Responsible for the overall management of the transit system. The General Manager provides oversight, direction, and coordination of staff in the provision of cost effective, efficient and reliable transit services. This work is done within available financial resources in compliance with governmental regulations and directives from senior management and client. This position is responsible for maintaining effective working relationships within the system as well as the firm's constituents (passengers, general public, employers, governmental agencies, elected officials, and transportation advisory boards) in order to promote financial and public support for the transit services.Essential Functions/Process Responsibilities include the following; other duties may be assigned as necessary:

  • Responsible for maintaining compliance with company policies and the client's rules/directives, managing within the agency's allocated budget, and responding to client's requests for information/directives.
  • Work cooperatively with The COMET staff in matters of assuring quality service, operational data, responding to comments from passengers/general public and responding to specific requests for other assistance as needs arise.
  • Responsible for monitoring all aspects of service including but not limited to The COMET ridership, quality of service, fare collection, operations, maintenance/repairs, attitudes, motivation and employee performance.
  • Develops and maintains effective working relationships and effective communications with client's staff, advisory and advocacy boards, community organizations and constituents/consumers.
  • Ensures that all activities are consistent with adopted policies, governmental regulations, and the transit interests of the public, company, client, and governmental body.
  • Oversight of all personnel development activities to include: hiring, continuing education, and promotion of team members.
  • Conducts systems and process planning as it relates to budget forecasting, organization, personnel development, and marketing strategies.
  • Possesses a precise comprehension of Organization and Company Structure as it relates to the client, municipality, service area, and overall responsibility of the transit system or agency.
  • Monitors data of ongoing service, maintenance and training activities to identify, evaluate, and improve performance. Creates reporting and analysis to improve overall performance.
  • Directs and facilitates the flow of funding from Federal, State, Local, and Business Transit Partners.
  • Manages and has an overall knowledge of regulatory compliance with Federal, State, and Local Agencies.
  • Responds to legal actions including involvement with client, insurance, and company attorneys to defend theclient and company against employment and liability claims.
  • Directs the reporting of financial, human resource, customer service, maintenance, operations, training, safetyand security functions of the transit system or agency for company, client, and governmental body.
  • Administers compliance and interpretation of union labor agreement, including specified grievance process.Participates and has an active role in arbitrations involving pending grievances, where applicable.
  • Negotiates or assists Chief Negotiator during collective bargaining process and negotiations, where applicable.
  • Functions as a tactful communicator and motivator that identifies problem solving and resolution mattersassociated with the overall safety and well-being of the operation and transit service.
  • Functions as a support liaison to facilitate communication and resolution of issues between customer, vendors, internal departments, and local municipal agencies; functions as the spokesperson for the agency and the company for all public relations matters.
    • This position shall work a minimum of (8) hours per day; 40 hours per week; at least (5) days during transitservice hours.
    • This position must reside in Authorities service area of Richland or Lexington counties on a full time basis.Preferred Education and Experience:
      • Bachelor's degree o r equivalent experience, preferably in the transit industry.
      • Minimum (4) years on increasingly responsible management/transit industry experience that employ 150 ormore FTE in a union environment within the last (8) years.
      • Must have strong written and verbal communication skills including experience in presenting and speaking togroups.
      • Must have excellent computer skills including Word and Excel spreadsheets.
      • Maintenance experience, preferred
      • Experience in working with local governments or municipalities.
      • Strong interpersonal skills and the ability to build effective relationships.
      • Working knowledge of compliance standards in related areas: FTA, FMCSA, DOT, OSHA, Homeland Security andother state/local regulating bodies.
      • Management experience in union environment preferable.
      • Management experience in daily operation of transit operations, maintenance, finance, personnel management,labor relations, transportation safety, and transit regulatory requirements.
      • Experience utilizing data to identify trends in the business that support strategic and tactical adjustments toongoing operations.Developmental Experiences & Educational Training:
        • Service planning - through college education, planning role, shadowing/mentoring
        • Contract management - shadowing/mentoring to gain working knowledge of contracts; participating in contractdevelopment with senior leaders and negotiator
        • Budget preparation - college course work, working budget sessions w/budget officer and procurement -forecast based on past, present and future growth; FTA Financial Management Oversight workshop; partnerwith existing SME on topic
        • Procurement processes - college course work; FTA Procurement workshop; working with a procurement officerif available; partner with existing SME on topic; FTA Best Practices manual; AFTA workshop; NIGP course catalog;NTI bus procurement workshop APTA conference sessions; DBE understanding
        • Scheduling - common knowledge of scheduling process - NTI run-cutting class, APTA run-cutting class, TSIcourses; knowledge of scheduling software via vendor education; in- house SME's
        • Triennial Review - attend FTA workshop; QAR audit review
        • Leadership Classes - communications, public speaking, team building (through Employment Associations,participation in federal and state associations, private organizations, local colleges, NTI)
        • FTA Reporting - TrAMS database - regional training, NTI on-line courses , company SME's
        • Human Resources - Drug/Alcohol training through RLS or other substance abuse provider, DOT annualconference; Workplace Violence, Sexual Harassment (on-line classes, college courses, Employment Associations; OSHA, W/C through NTI; DOT medical cards through DOT; diversity training; ADA workshops with local agencies or NTI classes; Conflict Resolution training; Time Management; FLSA; performance management)
        • Labor - Federal Mediation Conciliation Services provides training; hands-on by attending with labor negotiations, shadowing other management on grievance procedures; must understand labor contract
        • Title Six of Civil Rights Act - NTI class; NTA, QAR's
        • Environmental compliance - must understand
        • Public policy - mentorship, involvement in community; college courses
        • KPI training

Keywords: RATP Dev, Columbia , General Manager, Executive , Columbia, South Carolina

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