Account Manager

Company: McWaters
Location: Columbia
Posted on: January 8, 2021

Job Description:

Job DescriptionTitle: Account ManagerReports to: Director of SalesSummary of PositionAchieve GP objectives as set out in your sales planning process. Sales executives are the source forbringing new business into McWaters through cold calling, networking and referrals. Excellent projectmanagement skills are required for this customer service-oriented position. The Account Manager will beestablished as the main contact between the client and McWaters. The responsibility for managing accountsbegins with identifying business and continues through the completion of work and collection of receivables.It is the Account Manager's responsibility to nurture relationships with existing customers to identify futureopportunities.Primary Duties and ResponsibilitiesLeadership Responsibilities--- Manage McWaters' relationship with the customer - be the expert by taking a consultativeapproach with fact-based analysis and data to back up plan

• Enter all activity in sales management software (Hedberg), maintaining accurate pipeline,forecasting, and contact information
  • Responsible for customer satisfaction on all assigned accounts
    • Provide sales support to meet customer needs
      • Proactively contribute to strategic account planning and customer performance reviewmeetings
        • Coordinate activities of team members to ensure that the most efficient, appropriate solutionsare utilized
          • Interact with Account Managers in other service-lines to manage expectations and keep theminformed on active projects with their customers (cross-selling)
            • Work with team members as needed on projects o t resolve any customer issues expediently
              • Ensure proper documentation for the account is maintained
                • Work with Sales Coordinators to ensure accurate billing and timely collection of your accountsMathematical Skills--- Ability to add, subtract, multiply and divide all unites of measure, using whole numbers,common fractions, and decimals
                  • Ability to compute rate, ratio, and percent, and to draw and interpret bar graphs
                    • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions,percentages, area, and gross profit
                      • Ability apply concepts of basic algebra and geometryReasoning Ability--- Ability to solve practical problems and deal with a variety of concrete variables in situationswhere only limited standardization exists
                        • Ability to interpret a variety of instructions furnished in written, oral, diagram, or scheduleformJob DescriptionLanguage Skills--- Ability to read, analyze, and interpret general business periodicals, professional journals,technical procedures, or governmental regulationsJob Expectations
                          • Work necessary hours to support customer requirements
                            • Assume leadership role for assigned accounts
                              • Cultivate internal communication network to facilitate account work completion to meetcustomer needs, budget, and timeline
                                • Set an example for other team members
                                  • Increase customer satisfaction on assigned accounts
                                    • Contribute to strategic account planning efforts
                                      • Proactively search for ways to increase profit, reduce costs, and improve efficiency of projectsEducation and Experience
                                        • Minimum 3-5 years of related office furniture experience preferred
                                          • Proven organizational and follow-through skills
                                            • Proven leadership ability skills
                                              • Excellent communication and interpersonal skills
                                                • Ability to work effectively in a team environmentRelated Training Documents
                                                  • Customized training agenda based on individual needsEvaluation Measures
                                                    • Achieving or working towards annual sales goal
                                                      • Maintain activity in sales management software (Hedberg)
                                                        • Keep accurate pipeline and forecast information
                                                          • New business development
                                                            • Account Receivable management

Keywords: McWaters, Columbia , Account Manager, Executive , Columbia, South Carolina