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Client Operations Director

Company: Cushman & Wakefield Inc
Location: Columbia
Posted on: September 14, 2020

Job Description:

Job TitleClient Operations DirectorJob Description SummaryThe Client Operations Director is the leader who is responsible for prioritized initiatives with broad scope and high impact to the business. The Client Operations Director is responsible for complex assignments with long-term business impact, managing complex issues within functional areas area of expertise, and contributing to the overall business strategy. The Client Operations Director is a key role in C&W with responsibility, manage stakeholders across service lines, while enabling exceptional client service and delivering on all aspects of the assigned initiatives. The Client Operations Director will manage and lead team members in a matrixed environment.Job Description* Guarantee effective governance and execution of the all project within the portfolio of Client Operations.* Work with global leaders to develop project deployment strategy, goals, and priorities. Partner with leaders to define and execute business strategy* Provide leadership and direction to project teams for step changes and breakthrough levels of improvement in client service delivery, process transformation, and quality* Coach, and mentor team members in the use of continuous improvement methodology. Guarantee effective execution of improvement programs by applying Agile, and Lean methods for prioritization and follow through.* Design & execute project management methods and rituals that align to the initiative's needs. Leveraging Agile or Lean methods at the right moments.* Drive effective execution of routine management including a standard and disciplined ritual to check sustaining KPIs and monitor the processes thus sustaining results* Serve as change agent by stimulating, and institutionalizing business excellence initiatives. Seek, share, and institutionalize best practices* Conduct regular project reviews to assure accomplishment of key results. Communicate progress, status, and issues to champions and business leadersCushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

Keywords: Cushman & Wakefield Inc, Columbia , Client Operations Director, Executive , Columbia, South Carolina

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