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Project Manager (Call center operations)

Company: Information Resource group, Inc.
Location: Columbia
Posted on: May 21, 2020

Job Description:

IRG is seeking a Call Center Project Manager for its client at Columbia, SC. Role IT Project Manager (Call Center program) Location Columbia, SC Duration 12 months Agency needs experienced professional with knowledge of Call Center technologies to address challenges, offer solutions, and manage implementations for the agency's Call Center Program which experiencing unprecedented levels of usage by customers. Daily Duties Responsibilities works under general supervision to design and develop ivr and virtual contact center solutions with vendor. responsible for all project management activities including developing project plans, developing project schedules, project resource management, project risk management, project cost management, and project status reporting. accountable for the successful delivery of the solution within time estimates. analyzes user needs, as required, and leads in the design of specifications to meet those needs. develops technical documentation following agency standards. supports and adheres to change management process. Required Skills (rank in order of Importance) candidate must be able to communicate clearly with the vendor team, project staff, and the user community. candidate must be able to build a cohesive, focused, unified team. candidate must have strong time management skills. Preferred Skills (rank in order of Importance) excellent communications skills. excellent WRITTEN skills. Self Starter. Minimal Management required. Program management. Call center operations. Apply At Please send your resume and a cover letter to Susmita Sahu (Susmita at irginc dot net) at or . You may call Susmita 573-797-9902.

Keywords: Information Resource group, Inc., Columbia , Project Manager (Call center operations), Executive , Columbia, South Carolina

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