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Enterprise Project Manager

Company: Synapse Business Systems
Location: Columbia
Posted on: May 16, 2020

Job Description:

Enterprise Project Manager SCOPE OF THE PROJECT TO DESIGNENHANCEMANAGE MODIFICATIONS TO A HOSTED VIRTUAL CONTACT CENTER AND IVR SYSTEM WITH SELECTED VENDORS. DAILY DUTIES RESPONSIBILITIES " WORKS UNDER GENERAL SUPERVISION TO DESIGN AND DEVELOP IVR AND VIRTUAL CONTACT CENTER SOLUTIONS WITH VENDOR. " RESPONSIBLE FOR ALL PROJECT MANAGEMENT ACTIVITIES INCLUDING DEVELOPING PROJECT PLANS, DEVELOPING PROJECT SCHEDULES, PROJECT RESOURCE MANAGEMENT, PROJECT RISK MANAGEMENT, PROJECT COST MANAGEMENT, AND PROJECT STATUS REPORTING. " ACCOUNTABLE FOR THE SUCCESSFUL DELIVERY OF THE SOLUTION WITHIN TIME ESTIMATES. " ANALYZES USER NEEDS, AS REQUIRED, AND LEADS IN THE DESIGN OF SPECIFICATIONS TO MEET THOSE NEEDS. " DEVELOPS TECHNICAL DOCUMENTATION FOLLOWING AGENCY STANDARDS. " SUPPORTS AND ADHERES TO CHANGE MANAGEMENT PROCESS. REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE) " CANDIDATE MUST BE ABLE TO COMMUNICATE CLEARLY WITH THE VENDOR TEAM, PROJECT STAFF, AND THE USER COMMUNITY. " CANDIDATE MUST BE ABLE TO BUILD A COHESIVE, FOCUSED, UNIFIED TEAM. " CANDIDATE MUST HAVE STRONG TIME MANAGEMENT SKILLS. PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE) " EXCELLENT COMMUNICATIONS SKILLS. " EXCELLENT WRITTEN SKILLS. " SELF STARTER. " MINIMAL MANAGEMENT REQUIRED. " PROGRAM MANAGEMENT. " CALL CENTER OPERATIONS. Skills javascriptBeelineSectionShowHide('MasterPageContentPlaceHolderscreenselectedTabbeelineFormskillSectionsskillsSectionRepeaterctl00skillsSection') Skills Category Name Required Importance Level Last Used Experience Administrative Verbal Communication Skills Yes 1 Administrative Written Communication Skills No 1 Miscellaneous Teamwork Yes 1 Miscellaneous Time Management Yes 1 Miscellaneous Call Center Operations No 1 Expert Within 10 Years 4 - 6 Years Program Management EXPERIENCE WITH PROJECT MANAGEMENT OF LARGE ENTERPRISE LEVEL PROJECTS WITH PROVEN IMPLEMENTATION SUCCESS No 1 Expert Within 10 Years 6 + Years

Keywords: Synapse Business Systems, Columbia , Enterprise Project Manager, Executive , Columbia, South Carolina

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