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Call Center Project Manager

Location: Columbia
Posted on: May 15, 2020

Job Description:

Project Manager opportunity for Call Center Implementation Program Hi I am looking for Project Manager for my client. Location Columbia, SC 29201 Start Date 5282020 Duration 12 months+ Agency needs experienced professional with knowledge of Call Center technologies to address challenges, offer solutions, and manage implementations for the agencyrsquos Call Center Program which experiencing unprecedented levels of usage by customers. Scope of the project To designenhancemanage modifications to a hosted virtual contact center and IVR System with selected vendors Daily Duties Responsibilities WORKS UNDER GENERAL SUPERVISION TO DESIGN AND DEVELOP IVR AND VIRTUAL CONTACT CENTER SOLUTIONS WITH VENDOR. RESPONSIBLE FOR ALL PROJECT MANAGEMENT ACTIVITIES INCLUDING DEVELOPING PROJECT PLANS, DEVELOPING PROJECT SCHEDULES, PROJECT RESOURCE MANAGEMENT, PROJECT RISK MANAGEMENT, PROJECT COST MANAGEMENT, AND PROJECT STATUS REPORTING. ACCOUNTABLE FOR THE SUCCESSFUL DELIVERY OF THE SOLUTION WITHIN TIME ESTIMATES. ANALYZES USER NEEDS, AS REQUIRED, AND LEADS IN THE DESIGN OF SPECIFICATIONS TO MEET THOSE NEEDS. DEVELOPS TECHNICAL DOCUMENTATION FOLLOWING AGENCY STANDARDS. SUPPORTS AND ADHERES TO CHANGE MANAGEMENT PROCESS. Required Skills (rank in order of Importance) CANDIDATE MUST BE ABLE TO COMMUNICATE CLEARLY WITH THE VENDOR TEAM, PROJECT STAFF, AND THE USER COMMUNITY. CANDIDATE MUST BE ABLE TO BUILD A COHESIVE, FOCUSED, UNIFIED TEAM. CANDIDATE MUST HAVE STRONG TIME MANAGEMENT SKILLS. Preferred Skills (rank in order of Importance) excellent communications skills. excellent WRITTEN skills. Self Starter. Minimal Management required. Program management. Call center operations. Thanks Interbase Corporation

Keywords:, Columbia , Call Center Project Manager, Executive , Columbia, South Carolina

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