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Appliance Service Technician - Columbia, SCConsumer & Customer CareUnited States

Company: Electrolux Home Products, Inc.
Location: Columbia
Posted on: May 20, 2019

Job Description:

This position is responsible for ensuring excellent consumer experience in after-sales in home service. The service technician will drive a service vehicle in order to complete an assigned route of consumers who have appliances in need of repair. Visiting the consumer s home, diagnosing and repairing while documenting the activities are the primary daily activities of the Service Technician. The Service Technician will represent Electrolux in the most professional and proficient manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

* Conduct appliance diagnosis and repairs in consumer s homes or other locations as needed.

* Resolve all problems related to appliance performance on behalf of Electrolux consumers.

* Drive a service vehicle through an assigned route to multiple repair locations.

* Record all activities via computer system or designated process related to repairs, daily routes, and other activities.

* Achieve performance standards for productivity and efficiency.

* Maintain inventory of parts on assigned vehicle, minimizing cost through proficient inventory control.

* Maintain high level of skill and proficiency in appliance repair.

* Attend all training, meetings, and other events as required.

* Wear designated uniform & maintain standards of personal grooming & appearance consistent with Electrolux values.

* Maintain a dedication to providing exceptional customer service

* Perform additional duties as assigned

Minimum Qualification

* High school diploma required. Certification in appliance repair or AAS degree preferred.

* EPA or CFC Certification Preferred

* Flexibility to maintain a 5-day work week or 4-day/10hr. work week

* 3-5 years experience in the appliance industry

* Must provide verifiable, stable work history

* Must be able to lift up to 100 pounds

KNOWLEDGE, SKILLS & ABILITIES

* Ability to diagnose and repair major appliances

* Strong team orientation

* Read and interpret wiring diagrams, schematics and other service information.

* Must have strong communication skills

* Passion to serve consumer as well as shareholders of EMA.

* Demonstrate empathy for consumer s needs and requirements

* Able to drive a service vehicle to through a daily route to consumer s home.

* Possess strong problem solving and critical thinking skills

Electrolux Home Products, Inc., together with its parent companies; affiliates; subsidiaries and divisions (collectively referred to as Electrolux ) is an Equal Opportunity Employer. Our employment decisions are made without regard to race, color, religion, sex, marital status, pregnancy, national origin, citizenship, age, physical or mental disability, genetic information, sexual orientation, veteran status, military status, or any other characteristic or status protected by federal, state or local law.

Keywords: Electrolux Home Products, Inc., Columbia , Appliance Service Technician - Columbia, SCConsumer & Customer CareUnited States, Engineering , Columbia, South Carolina

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