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Desktop Support Engineer

Company: Infosys
Location: North
Posted on: January 16, 2022

Job Description:

Infosys is seeking a Desktop Support Engineer, candidate is responsible for maintaining and monitoring end-user workstations and productivity. This position performs a variety of maintenance, software installations, and break-fix support tasks to ensure end-users are capable performing the tasks required to complete their work.

Required Qualifications:

Candidate must be located within commuting distance of Charlotte, NC, Chesapeake, VA and Tempe, AZ, Indian Land, SC or be willing to relocate to the area. This position may require travel in the US.
Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.
Experience on administering end-user workstations and supports end-user activities on a primarily Microsoft Windows-based domain.
Experience working in ticketing systems.
Knowledge of Microsoft Office Software products.
Experience on Administering end-user workstations and supports end-user activities on a primarily Microsoft Windows-based domain.
Investigates user problems and identifies their source; determines possible solutions within company guidelines; tests and implements solutions.
Candidate will Install, configure and maintain computers for new employees as well as file servers, and other related equipment, devices, systems and printers
Performs and/or oversees software and application installation and upgrades
Troubleshoots network issues in remote locations.
Excellent communication skills including written and verbal; ability to present ideas clearly and concisely.

Preferred Qualifications:

The IT Support Associate role focuses on deploying, configuring, and maintaining company PC's/ laptops, and helping users resolve issues with various IT equipment and services.
Works in Active Directory to fix account issues, lockouts, and perform password resets.
Candidate will provide end user support to an internal client base of 4000+ users and will recondition returned laptops.
Willingness and flexibility to learn new technologies, scale up quickly and adapt to different roles as the situation demands.
Experience and desire to work in a Global delivery environment
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.

About Us:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation.

With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

To learn more about Infosys and see our ideas in action please visit us at

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin

Keywords: Infosys, Columbia , Desktop Support Engineer, Engineering , North, South Carolina

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