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Telecommunications Engineer

Company: Core Technology Solutions
Location: Lexington
Posted on: January 15, 2022

Job Description:

*** Please note: due to the nature of the work being done, we are only able to move forward with those that are US Citizens. Please only apply if you meet that guideline***

Core Technology Solutions is in search of talented and experienced Telecom Engineer will serve as a key member of our clients' technology team and have responsibilities for installing, troubleshooting, and maintaining the companies' telecommunications systems.
In collaboration with the Manager of Systems Administration and the other members of the telephony team, YOU will play a key role in performing daily administration of the IP Telephony applications such as Cisco Unified Communications Manager, Cisco Unity Connection, and Cisco Unified Contact Center Express, as well as advanced software components such as Cisco Unified Workforce Optimization and IPsession. You will also work alongside of Network engineers to evaluate and implement the newest and most cutting-edge technologies.

Job Duties / Responsibilities:
Works with business units to setup/modify telephony features to meet their needs
Analyzes and designs systems to meet the needs of each department
Maintains documentation on all telephony service contracts and maintenance including but not limited to PRIs, T1s, DIDs, POTS, key systems, and other telephony services
Assists Director with capital and operating budget planning and tracks operation and capital spending for telecommunications
Performs user training as needed
Documents voice configurations for business units as needed
Assists with conversion of key systems at remote sites over to Cisco telephony solutions
Ensures equipment is deployed according to company standards
Upgrades software of telephony system(s) and equipment when appropriate

Viable talent will possess following skills / attributes:
Works with IP Telephony software including.
Cisco Unified Communications Manager software
Cisco Unity Connection and Cisco Unified Contact Center Express
Cisco Jabber
Cisco Unified Workforce Optimization
- Generate reports using Cisco CDRs and MindCTI call accounting systems
- Verify backups of voice systems (Call Manager, Unity, UCCx, WFO-QM, and MindCTI)
- Work with service providers to change or add services as needed
- Maintain phone inventory and RMA defective units to manufacturer when appropriate
- Audits phone bills against actual services used and disconnect unneeded services
Education and / or Experience:
5+ Years professional work experience in the IT Industry
2+ years of hands-on professional experience with telecommunications support services
Sound hardware/software troubleshooting skills as well as proficiency in software applications and operating systems
No certifications or licensure required

Core Technology Solutions is an Equal Opportunity Employer and offers a variety of employment opportunities and benefits. Please check out our website for additional opportunities

Keywords: Core Technology Solutions, Columbia , Telecommunications Engineer, Engineering , Lexington, South Carolina

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