Technical Customer Support Engineer
Company: Unitrends
Location: Columbia
Posted on: February 24, 2021
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Job Description:
Technical Customer Support Engineer - Level 1
Are you "Crazy Committed" to customers and IT customer service?
Want to have an immediate impact? Like the idea of a bonus
structure? Looking for upward mobility that ends where your drive,
motivation and brilliance do? If you answered yes to all of the
questions above then you may have just found your next job! Join
the winning Unitrends team! We are one of the fastest-growing
providers of comprehensive data protection and disaster recovery
solutions in the industry today! Our unique multi-environment
arsenal of backup, disaster recovery, and cloud solutions gives our
customers the industry-leading technology needed to protect and
preserve their physical, virtual, and cloud environments with near
the lowest total cost of ownership in the industry. To learn more,
visit us at
How important is what we do at Unitrends? Well, consider the
following facts:-- * 93% of all companies that lost their data
center for 10 days or more due to a disaster filed for bankruptcy
within one year of the disaster. -- * 60% of companies that lose
their data will shut down within 6 months of the disaster. Come
work in a production server environment ensuring protection of
business critical data and timely recovery in disaster scenarios
where you can make THE difference. Unitrends offers an
exhilarating, professional yet casual work environment best suited
to technically adept minds with a natural curiosity and eagerness
to learn. Come join the award-winning team of technical support
geniuses at Unitrends! Don't just come to work; come make a
difference! Work with a team of dedicated, creative, analytical
problem solvers to not only tackle technical problems but astound
customers. Unitrends is an Equal Opportunity Employer and does not
discriminate on the basis of race, ancestry, national origin,
color, religion, gender, age, marital status, sexual orientation,
disability, or veteran status. Upon conditional offer of
employment, candidates are required to complete a criminal
background check and drug test per Unitrends employment policy.
Essential Tasks, Duties and Responsibilities:-- Experience new
challenges daily-- Learn and be a part of bleeding edge
technologies-- Collaborate with technical professionals from small
to enterprise size environments; from health care to financial
institutions, from DOD to education, from low-tech industries to
high-tech industries-- Make customers into raving fans by providing
a superior customer experience while building life-long
relationships-- Understand and communicate in-depth technical
concepts, including but not limited to backup strategies, backup
types, deduplication, WAN replication, hardware peripherals,
virtualization, NAS/SAN storage, and cloud-related concepts-- Be a
specialist in one technology but work with many-- Keep your edge as
new technologies emerge daily-- Understand virtualization concepts
and experience working within one or many hypervisors, specifically
VMware, Hyper-V, Nutanix, and XenServer-- Work with common storage
devices such as NetApp, EqualLogic, Synology, EMC, and more--
Understand Windows server environments, including but not limited
to MS Exchange, MS SQL Server, MS SharePoint, Oracle, cluster
technology, networking, cluster services, Windows services and
agent application software updates. Be ready for any version, from
Windows 2000 to 2019.-- Work with CentOS, Ubuntu, OES, and many
other Unix and Linux variants. -- Understand Linux concepts
including but not limited to disk utilization, file editing,
networking, security updates, hardware diagnostics, reading and
interpreting log files, work with Postgres SQL database, work with
open source Linux tools such as openVPN, fuse, docker, flashcache,
fio, postgres, quemu, and more.-- Perform in a production
environment, partnering with customers, end users and resellers to
implement best fit backup strategies, resolve backup and recovery
related technical errors, implementing solutions tailored for each
customer's need and desire.-- Listen, understand customer
perspective, take ownership of issues, set proper and realistic
expectations and deliver prompt solutions.
Keywords: Unitrends, Columbia , Technical Customer Support Engineer, Engineering , Columbia, South Carolina
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