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Technical Customer Support Engineer

Company: Unitrends
Location: Columbia
Posted on: February 24, 2021

Job Description:

Technical Customer Support Engineer - Level 1
Are you "Crazy Committed" to customers and IT customer service? Want to have an immediate impact? Like the idea of a bonus structure? Looking for upward mobility that ends where your drive, motivation and brilliance do? If you answered yes to all of the questions above then you may have just found your next job! Join the winning Unitrends team! We are one of the fastest-growing providers of comprehensive data protection and disaster recovery solutions in the industry today! Our unique multi-environment arsenal of backup, disaster recovery, and cloud solutions gives our customers the industry-leading technology needed to protect and preserve their physical, virtual, and cloud environments with near the lowest total cost of ownership in the industry. To learn more, visit us at
How important is what we do at Unitrends? Well, consider the following facts:-- * 93% of all companies that lost their data center for 10 days or more due to a disaster filed for bankruptcy within one year of the disaster. -- * 60% of companies that lose their data will shut down within 6 months of the disaster. Come work in a production server environment ensuring protection of business critical data and timely recovery in disaster scenarios where you can make THE difference. Unitrends offers an exhilarating, professional yet casual work environment best suited to technically adept minds with a natural curiosity and eagerness to learn. Come join the award-winning team of technical support geniuses at Unitrends! Don't just come to work; come make a difference! Work with a team of dedicated, creative, analytical problem solvers to not only tackle technical problems but astound customers. Unitrends is an Equal Opportunity Employer and does not discriminate on the basis of race, ancestry, national origin, color, religion, gender, age, marital status, sexual orientation, disability, or veteran status. Upon conditional offer of employment, candidates are required to complete a criminal background check and drug test per Unitrends employment policy. Essential Tasks, Duties and Responsibilities:-- Experience new challenges daily-- Learn and be a part of bleeding edge technologies-- Collaborate with technical professionals from small to enterprise size environments; from health care to financial institutions, from DOD to education, from low-tech industries to high-tech industries-- Make customers into raving fans by providing a superior customer experience while building life-long relationships-- Understand and communicate in-depth technical concepts, including but not limited to backup strategies, backup types, deduplication, WAN replication, hardware peripherals, virtualization, NAS/SAN storage, and cloud-related concepts-- Be a specialist in one technology but work with many-- Keep your edge as new technologies emerge daily-- Understand virtualization concepts and experience working within one or many hypervisors, specifically VMware, Hyper-V, Nutanix, and XenServer-- Work with common storage devices such as NetApp, EqualLogic, Synology, EMC, and more-- Understand Windows server environments, including but not limited to MS Exchange, MS SQL Server, MS SharePoint, Oracle, cluster technology, networking, cluster services, Windows services and agent application software updates. Be ready for any version, from Windows 2000 to 2019.-- Work with CentOS, Ubuntu, OES, and many other Unix and Linux variants. -- Understand Linux concepts including but not limited to disk utilization, file editing, networking, security updates, hardware diagnostics, reading and interpreting log files, work with Postgres SQL database, work with open source Linux tools such as openVPN, fuse, docker, flashcache, fio, postgres, quemu, and more.-- Perform in a production environment, partnering with customers, end users and resellers to implement best fit backup strategies, resolve backup and recovery related technical errors, implementing solutions tailored for each customer's need and desire.-- Listen, understand customer perspective, take ownership of issues, set proper and realistic expectations and deliver prompt solutions.

Keywords: Unitrends, Columbia , Technical Customer Support Engineer, Engineering , Columbia, South Carolina

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