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Desktop Support Engineer

Company: Innosoul inc
Location: Columbia
Posted on: May 20, 2020

Job Description:

Request ID BL-9313-1 (99990514) Desktop Support Engineer with networking, helpdesk, PCINISTSTIGPub1075, audit, NTP, DNS, TACACS, Load Balancer, NAP, VOIP, DR and PowerShell experience Location Columbia SC Duration 12+ Months HrsWk 40.00 Remote Work Availability 0 Due to Covid-19 the selected candidate can work remote temporarily, however the expectation is this will be a 100 ONSITE position once the State of Emergency has been lifted. REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE) bull Firewall bull Router bull Switch bull Problem Solving Skills bull Ability to diagnose and troubleshoot computer and network problems bull Organizational Skills bull Verbal Communication Skills bull Written Communication Skills PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE) bull Experience in projects involving PCINISTSTIGPub1075 security implementations and or audits. bull Knowledge of networking protocols, including TCPIP, HTTP, NTP, DNS, TACACS bull Load Balancer bull Wireless bull Network Access Control bull Voice over IP bull Change Management bull Disaster Recovery bull PowerShell REQUIRED EDUCATIONCERTIFICATIONS bull A Bachelorrsquos degree in information technology systems, computer science, or related field and four (4) years of experience in information technology systems or related area, an Associatersquos degree in information technology systems, computer science, or related field and six (6) years of experience in information technology systems or related area, or a High School diploma and eight (8) years of experience in information technology systems or related area. Experience Administrative Organizational Skills Yes 1 Administrative Problem Solving Skills Yes 1 Administrative Verbal Communication Skills Yes 1 Administrative Written Communication Skills Yes 1 DesktopPC Support bull Ability to diagnose and troubleshoot computer and network problems Yes 1 Protocols Firewall Yes 1 Specialties Router Yes 1 SCOPE OF THE PROJECT The intent of this work order is to supplement the Support and Maintenance functions focusing on infrastructure and internet technology support. Under general supervision, the contractor will serve as support specialist reporting directly to the Network Infrastructure area of client. Responsible for providing technical and troubleshooting expertise for Agency networksystems components assigned. Tasks include but not limited to installations, updates, configurations, and troubleshooting of assigned systems. Also documenting and flowcharting these systems in a timely manner. Provides consultinghelpdesk, technical expertise and support for customers on agency technical projects, applications, and network usage by both telephone and direct contact. This support will result in fault isolation and correction with the results properly documented using the helpdesk system. Working closely and effectively with agency andor vendor support personnel is expected. Must effectively research and provide guidance leading to solutions with our strategic direction initiatives, monitoring network infrastructure and security. Engineer must be a team player that ensures the stability and integrity of network, data and server services through monitoring, maintenance, support, and optimization of all server and infrastructure systems. This individual has 247 on-call responsibilities shared with the group. Experience in these areas would be a plus NIST, PCI, Pub 1075 environment, PowerShell, and Change Management. Under general supervision, the contractor will serve as an engineer reporting directly to a functional manager. Contractor will be a team member that ensures the stability and integrity of data, and server services through monitoring, maintenance, support, and optimization of all server infrastructure. This individual has 247 on-call responsibilities shared with the group. DAILY DUTIES RESPONSIBILITIES Non-Technical ndash Effectively interact and communicate with peer to Director-level IT professionals. ndash Provide feedback to team regarding product issues, enhancements and new features. ndash Must have initiative, drive and be a self-starter. ndash Ability to ask pertinent questions of others. ndash Proactively seek to identify, communicate and implement process related improvements. ndash Effectively manage multiple tasks and activities concurrently and able to provide periodic status updates to key stakeholders. ndash Collaborate extensively with peers and management to resolve client issues while actively contributing to a growing knowledge network that improves the effectiveness of our team and the information available to our clients. ndash Prioritize numerous issues of varying severity, and effectively manage the resolution of all issues within accepted service levels. This includes ownership of the data entered into the Helpdesk system and appropriately updating both client and appropriate employees of status of all issues on a timely basis. ndash Good customer skills, be attentive to detail, and responsive to customer tickets. Technical ndash Responsible for providing technical and troubleshooting expertise for Agency networksystems components assigned. ndash Perform equipment and software upgrades . ndash Provides consultinghelpdesk, technical expertise and support for customers on agency technical projects, applications, and network usage by both telephone and direct contact. ndash Maintain familiarity with current computer and network products. ndash Adhere to corporate information security guidelines and promote information security among coworkers. ndash Performs other duties and special projects as assigned.

Keywords: Innosoul inc, Columbia , Desktop Support Engineer, Engineering , Columbia, South Carolina

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