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BRANCH COLLECTION SPEC

Company: OneMain Financial
Location: Columbia
Posted on: September 13, 2018

Job Description:

As one of the nation's largest consumer finance organizations, OneMain serves more than 1 million customers with personal loans, automobile loans, and other credit-related products. Lending made personal reflects our commitment to putting customers first. For 90+ years, we've made the OneMain promise of friendly, fast and affordable financing a reality for our customers. Opportunities to advance to the roles of Personal Loan Specialist, Branch Manager, and District Manager and beyond are possible for those demonstrating leadership skills. Responsibilities:

  • Responsible for collection calls and/or activities in a fast-paced goal oriented environment.
  • Responsible for monitoring and maintaining assigned accounts in all collection activities and account adjustments.
  • Accountable for reducing delinquency and achieving delinquency goals for assigned accounts in all delinquency buckets.
  • Must communicate & follow up effectively with branch manager regarding customer accounts on a timely basis.
  • Ability to consistently achieve or exceed monthly collection goals with proven track record within the industry.
  • Strong attention to detail, goal oriented
  • Commitment to excellent customer service
  • Ability to prioritize and manage multiple responsibilities
  • Accurately comply with company guidelines and procedures
  • Work as an individual contributor and as part of the team to achieve business/organizationalEssential Functions:
    • Daily reporting to direct supervisor
    • High volume phone calls to assigned delinquent customers
    • Reconcile customer disputes as they pertain to payment of outstanding balances that are due
    • Provide excellent & considerate customer service to customers
    • Meet defined branch goals and activity metrics

      Keywords: OneMain Financial, Columbia , BRANCH COLLECTION SPEC, Accounting, Auditing , Columbia, South Carolina

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