Bilingual Debt Settlement Liaison
Company: Resurgent Capital Services
Location: Greenville
Posted on: April 1, 2026
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Job Description:
About Us Fueled by a fundamental belief in innovation, Resurgent
Capital Services is an industry-leading financial services company
in our sector. It all began 25 years ago when a small group of
successful entrepreneurs had a vision for a new type of asset
receivables company. One with a commitment to superior service and
a personal touch with every interaction. We believe that
demonstrating integrity in everything we do, maintaining a strong
commitment to compliance, and doing things the right way is a
sustainable business model. We want you to feel like your work has
an impact and makes a difference every day. Join us as we develop
strategies for change and transform the trajectory of your career!
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Summary: The Debt Settlement Liaison I, serves as the primary point
of contact for Debt Settlement Agencies (DSAs) and Credit
Counseling Agencies (CCA) at Resurgent Capital Services. This role
involves handling inquiries from DSAs, negotiating settlement
plans, reestablishing failed plans, and monitoring payment
adherence. The Liaison also manages incoming offers, letters, and
payment processing, fostering positive relationships with the DSA’s
while ensuring all activities align with company standards and
compliance requirements. The Debt Settlement Liaison I will report
directly to the Debt Settlement Supervisor. Roles and
Responsibilities: Respond promptly to DSA and CCA inquiries,
including processing payments, handling drop notices, conducting
negotiations, and addressing general account questions. Initiate
inbound and outbound communications via email and phone to
negotiate arrangements on unsettled inventory. Ensure daily work
plans are completed efficiently, prioritizing tasks to meet
established deadlines. Accurately document all account changes and
interactions with DSA and CCAs to maintain data integrity. Maintain
accuracy and integrity of account data through meticulous
documentation of account changes and interactions. Monitor and
maintain repayment plans to ensure compliance with agreed terms,
reporting any issues to DSA or CCAs. Handle additional tasks such
as daily reporting and special assignments as directed. Build and
sustain professional relationships with DSA and CCAs by managing
inventory distribution on daily, weekly, and monthly bases. Skills
& Qualifications: Fluency in both English and Spanish is preferred.
Customer Service Excellence: Demonstrates outstanding communication
and interpersonal skills to foster strong relationships.
Independent Learning & Critical Thinking: Adapts quickly to new
information and uses logical reasoning to resolve complex issues.
Problem-Solving & Negotiation: Effectively manages disputes and
secures mutually beneficial resolutions. Attention to Detail:
Maintains a high standard of accuracy in all aspects of account
management and data handling. Time Management & Organization:
Prioritizes tasks efficiently to meet deadlines in a fast-paced
environment. Technical Proficiency: Advanced understanding of
Excel, including data analysis, reporting, and bulk processing
tools. Ethics & Integrity: Exhibits professionalism, reliability,
and adherence to ethical guidelines. Experience: 1-2 years of
relevant experience, ideally in a call center, collections, or
credit industry environment Experience: Familiarity with state,
federal, and FDCPA compliance guidelines is highly desirable.
Educational Requirements: High School Diploma or GED is required.
Four-year college degree is preferred. Resurgent is an Equal
Opportunity employer that is fueled by our diverse and inclusive
work environment. Are you excited about this opportunity, but your
skills and experience aren't an exact match? We encourage you to
apply anyway! You may be just the person we are searching for to
fill this or another position. We would love to consider you for
the Resurgent team! All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, age, national origin,
disability, protected veteran status, gender identity or any other
factor protected by applicable federal, state, or local laws.
Keywords: Resurgent Capital Services, Columbia , Bilingual Debt Settlement Liaison, Accounting, Auditing , Greenville, South Carolina
